Last updated: April 30th, 2025

1. Order Fulfillment Overview

Pixis is in the business of providing AI optimization of media spends on social media accounts and AI creative generation.  The user provides access to their ad accounts and our goal is to ensure that the user receives the highest quality of services.

2. Refund Policy

Refund terms for Pixis services are governed by the specific terms outlined in the Master Service Agreement (MSA) entered into with each customer.

3. Cancellation Policy

Cancellation terms for Pixis services are governed by the specific terms outlined in the Master Service Agreement (MSA) entered into with each customer.

4. Shipping and Delivery

As Pixis only offers digital services, no physical shipping is required.

5. Return Policy

Due to the digital nature of our services, returns are not applicable. If you encounter any issues with the functionality of the service, our support team is available to assist you in resolving them.

6. Customer Support

For any queries or concerns related to service delivery, billing, or technical issues, our customer support team can be reached through the following channel:

Email: csglobal@pixis.ai and billing@pixis.ai

7. Legal Restrictions

Pixis complies with all applicable regulations concerning data privacy and export restrictions. Please note that our services are subject to the regulations of the jurisdiction in which you operate, and it is your responsibility to ensure compliance with local laws.

8. Data Security and Privacy

Pixis is committed to protecting your data and ensuring secure transactions. Pixis does not collect or store any payment card information. All payments are processed securely via Stripe, a PCI DSS-compliant payment processor.

9. Privacy Policy

Our privacy policy is available here.

By making a purchase with Pixis, you acknowledge that you have read and agreed to our Fulfillment Policy, ensuring clear communication regarding the process of service delivery, cancellations, and refunds.