Putting Consumer-First Strategies At Work

Tana Davila

Chief Marketing Officer at P. F. Chang's

Tana Davila comes with 20 years of tangible experience in the marketing space. Throughout her tenure as a marketing maestro, Tana has garnered great rewards and laurels for her work, built strong teams across industries and has gained significant appreciation from peers and experts. Having pursued Business Law and MBA academically, Tana’s quite passionate about devising high-impact brand strategies and forming seamless customer journeys to boost LTV. In 2021, Tana was listed amidst the ‘Top Women in Restaurant Technology’.

Key Takeaways

04:58

TAKEAWAY 1

Influencing offline and online customer behavior by delivering innovative product and quality user experience

08:48

TAKEAWAY 2

Performing in-depth competitor analysis to tailor product values and offerings as per customers’ preferences

10:51

TAKEAWAY 3

Giving importance to customer feedback and testing products continually to improve services

12:02

TAKEAWAY 4

Identifying the right communication channels and forming the perfect media mix for uplifting ROAS

13:40

TAKEAWAY 5

Recognizing the best-fit audience group and targeting meaningful marketing campaigns to achieve the desired objectives

14:44

TAKEAWAY 6

Leveraging first-party data for creating lookalike audiences and optimizing the outcome profoundly

15:52

TAKEAWAY 7

Tana’s advice to fellow marketers is, “Less is more. But ensure you do it in the best way possible."

Never miss an update

Get the latest episode of Growth Caffeine delivered right to your inbox

Thank You!

We have just sent you a confirmation email in your inbox.

Our AI platform experts will get in touch with you shortly.

Thank You!

We have just sent you a confirmation email in your inbox.

Our AI platform experts will get in touch with you shortly.